IT Support FAQs

Here are some of our frequently asked questions.

IT Support is only part of the service we provide. If this is all your getting currently then you are missing out on so much more. Our service to you is that we make your business Secure, Resilient and Reliable. Some questions you should ask yourself – 

Is my business as secure as it needs to be?  
Have I done enough to protect my reputation? 
Am I getting the best service? 

Let me put your mind at ease. We have a tried and tested method of migrating and minimizing disruption to the business. We work with yourself and your previous provider to ensure a smooth handover. 

The age-old question. With a standard answer of IT DEPENDS! 

In my personal opinion when looking from a business perspective Microsoft/Windows wins as there is so much more, we can achieve without being confined to Apple.  

If you are already invested in the Apple Eco-System, then stay with Apple. Even if my personal preference is Windows, I believe businesses should work with ease even if that means utilizing Apple. 

Just don’t compare an Apple device with a price tag of over £1,000 to a pc/laptop bought from a retail store for £300 and proclaim how much better it is.

Why IT Support is no longer enough for your business? 

In today’s fast-paced digital landscape, relying solely on traditional IT support is no longer sufficient to protect your business. The rise of cyber threats and evolving security challenges demands a comprehensive approach to safeguarding your sensitive data and critical systems. 

Expense vs Investment

Investing in robust cybersecurity measures is not an expense; it’s a strategic investment in the longevity and success of your business. The consequences of a data breach or system compromise can be devastating, leading to financial losses, reputational damage, and legal repercussions. By prioritizing security, you are safeguarding your business and ensuring the trust and confidence of your clients. 

I can assure you that we are more cost effective than ransomware! 

What can you expect from Fortress Technologies as your trusted IT Partner? 

You require IT support that goes beyond just reactive solutions. That’s where Fortress Technologies comes in. Our ‘Circle of Life Protection’ ensures comprehensive safeguarding of your entire digital infrastructure, including Microsoft 365 environment, endpoints, network, and servers. Your business is secured by advanced AI continuously scrutinizing your data for any signs of unusual activity or potential threats. This is backed by a dedicated team of over 100 Cyber Security Specialists promptly responding to any anomalies. You receive proactive monitoring, detection capabilities to identify and address potential issues before they escalate into major problems.