Know what your managed IT support includes and what it will cost
No vague “from” figures or hidden core services. Both packages combine proactive IT support, Microsoft 365 and practical protection, with clear per-user and per-tenant pricing.
The core support and protection most businesses need
For businesses that want their day-to-day IT looked after properly, with Microsoft 365, backup and security built in.
Prices exclude VAT. Billed monthly on a 12-month agreement.
Proactive IT support, onsite and remote
We do not just wait for something to break. We monitor and maintain supported endpoints, apply routine updates, help keep them secure and respond when people need help, remotely or at your site.
Microsoft 365 Business Premium
The Microsoft 365 tools your team uses every day, alongside the security and device-management capabilities needed to make proper use of them.
Microsoft 365 backup and recovery
Microsoft keeps its platform resilient, but that is not the same as having a separately managed backup of your business data. We take frequent backups of Exchange email, OneDrive, SharePoint and Teams, with a practical route back after deletion, corruption or an incident.
Managed email signatures and disclaimers
We centrally manage signatures, brand details and disclaimers so every email stays consistent on desktop and mobile without staff having to set them up individually. Team-specific signatures and campaign banners can be scheduled where useful.
Microsoft 365 management and security
Ongoing attention to the tenant behind your email, files and accounts: user access, security settings, policy and the configuration that should not be left to chance.
Core IT support with 24/7 security operations
Everything in Essential, with a 24/7/365 Security Operations Centre and additional controls across endpoints, email, passwords and people.
Prices exclude VAT. Billed monthly on a 12-month agreement.
Everything in Essential
Proactive onsite and remote support, Microsoft 365 Business Premium, Microsoft 365 backup, managed signatures and ongoing Microsoft 365 management and security.
24/7/365 Security Operations Centre
A dedicated security team monitors, triages and investigates suspicious activity around the clock across the systems included in the service. We agree the response model in advance, including when you are contacted, advised and when approved containment action can be taken.
Endpoint control, patching and device visibility
We keep a clearer view of supported endpoints and their software, automate operating system and third-party updates, and use the right controls for encryption, USB use and remote access where appropriate.
Threat prevention, malware and ransomware defence
Several layers work together to block harmful websites and suspicious connections, detect malware, manage firewall controls and stop malicious file-encryption activity before it spreads.
Clearer security visibility and faster action
Security alerts and endpoint activity are brought together in one place, giving the SOC and Fortress team better evidence to investigate an issue and take containment actions such as isolating a device, blocking a process or applying a patch.
Email and domain protection
Email filtering helps reduce malicious links, harmful attachments and phishing. We also manage the checks that prove which services can send using your domain, making it much harder for criminals to impersonate the business.
Protected administrative access and exposure monitoring
We keep authorised technical and administrative credentials in an encrypted, access-controlled system with clear ownership and an audit trail. We also monitor business domains and email accounts for exposed credentials and breach intelligence, then act on what is found.
Security awareness and phishing simulations
Regular, realistic simulations and progressive training help staff spot suspicious messages and know what to do next. The aim is to help people make safer decisions, not catch them out.
What the prices mean in practice
Why is there a per-user price and a per-tenant price?
People need licences, support and protection. The Microsoft 365 tenant also needs ongoing management, configuration, security and administration. Keeping those costs separate makes it clear what changes when your team grows, rather than hiding it in a single figure.
What is not included in the monthly price?
The packages cover the services listed. Requirements such as servers, disaster recovery, additional sites, Cyber Essentials support or secure remote access are scoped separately where needed, so you are not paying for things you do not use.
Is there a minimum term?
Yes. Prices exclude VAT, are billed monthly and are based on a 12-month agreement. That gives both sides time to properly take control of the environment and make the improvements that reduce ongoing risk.
Will you add costs if the security service changes?
We keep the protection under review and may improve or replace a component as the threat landscape changes. We will not charge more than the agreed price during the contract term for an improvement we choose to make.
You should be able to ask for help without being made to feel foolish
We do not expect you to be able to do our job, just as you would not expect us to do yours. When someone gets in touch for support, our job is to help, explain things clearly and sort the issue out.
- We keep improving the protection.We review the services included in your agreement as the market changes. If a better protection is needed, we will implement it without increasing the agreed price during the contract term.
- We plan with you.New starters, a second site, a move or a change in how people work should be planned, not discovered at the last minute.
- We recommend what we would use.The solutions we put forward are ones we use ourselves or would be comfortable relying on in our own business.
- We help with supplier issues.When a line-of-business application or third-party supplier is involved, we will help get the right people talking and keep the issue moving.
We will show you the numbers before you commit
The Essential and Complete base prices are clear. The overall monthly cost changes with the number of users, Microsoft 365 tenants and any services your business needs beyond the agreed package, such as Cyber Essentials support, secure remote access, server backup or additional sites.
We will talk through the current setup first, so the proposal reflects what you actually need rather than an arbitrary bundle.
One accountable team across the areas that keep work moving
The point of a managed service is not a long product list. It is clear ownership of the people, devices, Microsoft 365 and security controls the business relies on.